Guide

How to complete KYC

Verify your identity to unlock full access to deposits, withdrawals, and purchases on TOKEN8.

Updated Dec 20258 min read

Troubleshooting

My document was rejected

Check that the image is clear, all corners are visible, and the document hasn't expired. Retake the photo and submit again.

The selfie keeps failing

Ensure good lighting on your face, remove accessories, and hold your device steady. Follow the on-screen instructions carefully.

Verification is taking too long

Most reviews complete quickly, but high volume can cause delays. If it's been over 24 hours, contact support for an update.